For this charger, the honest answer is that the listing does not say. EVDANCE lists this charger with app control, per-session energy monitoring and an OCPP-ready platform path — and states nothing about firmware: no update route or support period. On app-connected chargers generally, updates arrive through the maker’s app over Wi-Fi; whether that is how this unit is maintained is a question to get answered in writing, because firmware is where its app features age.
Key Takeaways
- The listing states app control, energy monitoring and OCPP-ready — and no firmware route, policy or support period.
- Firmware matters here because the app layer and the OCPP path are software; both age by maintenance, not by hardware.
- Ask the five questions in writing before you rely on the connected features, and keep the answers with your purchase records.
- No update can raise this charger’s about-7 kW hardware ceiling — updates are about behaviour, features and security.
What the Listing States — and What It Leaves Open
Read the listing for this model literally and it splits into two columns:
| Stated in the listing | Not stated anywhere |
|---|---|
| App control | How firmware updates arrive |
| Per-session energy monitoring | Whether updates are automatic or wait for your confirmation |
| OCPP-ready | How long firmware support continues |
| Current adjustable from 10 A to 32 A | Whether your settings and records survive an update |
An empty right-hand column is not a defect — portables are often sold on hardware, not software promises. But it changes what a careful buyer does: instead of following update instructions that do not exist for this model, you ask the questions below. How updates work on connected chargers in general is covered by our explainer on how smart EV chargers work.
Why Firmware Matters on This Charger
On a basic charger, firmware is a footnote. On this one it carries weight, for three reasons:
- The app layer is software. Monitoring views, controls and the session record are delivered by the app and the unit’s firmware together. How that pair is maintained decides whether the features you bought keep working as phones change.
- OCPP-ready is a software path. “Ready” means the platform route is prepared, not that a platform is running today. Compatibility is maintained in firmware — so a buyer planning platform use later needs the update policy behind the label. Our OCPP explainer sets out what platform management involves.
- A connected charger is a network device. Any networked device receives its security attention through software. A maker who never updates firmware leaves that side of ownership with you.
Ask Before You Rely on It
Put these to EVDANCE via the contact page, and keep the answers with your purchase records:
- Do firmware updates arrive through the app, and do they install automatically or wait for my confirmation?
- Is there a stated period during which updates are provided for this model?
- Do my current limit and my session records survive an update?
- If an update fails or the unit stays offline afterwards, what is the support route — and what should I send: the version, the app state, what happened?
- If I connect the charger to an OCPP platform later, who maintains the firmware then — EVDANCE, or the platform operator?
None has an answer in the listing today. A written reply turns a gap into a known term of ownership.
The EV-ACS3210E as Listed
The EV-ACS3210E is a 32 A Type 2 portable charger: single-phase at about 7 kW, current adjustable from 10 A to 32 A, app control with per-session energy monitoring, OCPP-ready, a 7.5 m cable, and an IP66 housing. Every fact above comes from the manufacturer’s own listing. The firmware line is the one line it does not contain — which is why this article is questions, not update instructions, and why the answers belong with the receipt.
Frequently Asked Questions
Does the EV-ACS3210E update itself automatically?
The listing does not say, and this article will not guess. Ask EVDANCE before you buy, or look at your own unit: on connected chargers, an update notice or a version entry in the app’s device information is where this normally shows. If yours shows neither, that is the fact to raise with support.
Can a firmware update make this charger faster?
No. Its ceiling is set by hardware — about 7 kW on a single phase. Updates on any charger change behaviour, features and security; they do not raise a rating, and your car’s onboard charger still caps every session.
Does the charger still charge if it is never connected to Wi-Fi?
Yes: plugging in and delivering current is the unit’s hardware job. What you give up is the connected layer — app monitoring, and any update route the maker provides. That trade is worked through in our guide to whether home EV chargers need Wi-Fi.
Related Reading
- How Do Smart EV Chargers Work?
- Do Home EV Chargers Need Wi-Fi?
- Smart vs Non-Smart EV Chargers: What Installers Actually Want
- OCPP Explained for Charge Point Operators
