A supply-and-install package sells one outcome — a working, commissioned charger — instead of a parts list. You choose and supply the unit, survey the site, install and set it up, and stand behind the result. Packaging it well means defining each part’s scope in writing, so customers compare offers on what is included, not just the total.
Key Takeaways
- A supply-and-install package has five parts: charger supply, survey, installation, setup and handover, and aftercare — each scoped in writing.
- Tiers should differ by scope, never by quiet discounting: each step up buys something visible.
- Supply a short range you know well; your name is attached to the product as well as the work.
- The package document is the product: assumptions, permit handling and warranty boundaries belong on it.
What a Supply-and-Install Package Actually Contains
Every credible package has the same five parts. What varies is how precisely each part is scoped before the price is quoted:
| Package part | What it covers | Decisions to fix in writing |
|---|---|---|
| Charger supply | The unit itself, chosen for the site’s supply and the vehicles it will serve | Exact model and current setting named on the offer |
| Site survey | Panel capacity, cable route, mounting position and access checked before pricing | Who surveys, and whether the survey is charged or folded into the job |
| Installation | The circuit, breaker, mounting and making good | Which tasks are inside the package and which are quoted as extras |
| Setup and handover | Current setting, app pairing where supported, a test charge, paperwork | Manuals, settings record and warranty documents the customer receives |
| Aftercare | Faults and questions after the visit | Who the customer calls first, and how your workmanship warranty differs from the product warranty |
The survey row does more work than it looks. A package priced before anyone has seen the panel is a guess, and guesses turn into disputes about extras. Our guide to what a standard EV charger installation includes shows the baseline scope customers expect.
Build Tiers by Scope, Not by Discount
The cleanest way to present packages is tiers that differ by scope, so each step up buys the customer something visible:
- Core package. Charger, survey, standard installation and setup, one visit, paperwork at handover.
- Extended package. Adds heavier site work as defined scope — panel work, longer runs, groundworks — priced from the survey, not discovered on the day.
- Managed package, for shared and commercial sites. Multiple units, access-controlled models where needed, and scheduled aftercare.
Tiers built this way protect you twice: the customer sees what each level buys, and a cheaper competitor quote can be compared line by line — usually a shorter scope, not a better price. What installers want from the hardware itself is covered in our piece on smart vs non-smart chargers from the installer’s side.
Supply Hardware You Are Willing to Stand Behind
A package makes your name part of the product, so the range you supply should be short and known well. For home work, the EVDANCE EV-ACT5006T is a 48 A wall charger that comes hard-wired or with a NEMA 14-50 plug. Where flexibility matters, the EV-ACS4005T portable charger adjusts between 16 and 40 A, suiting sites whose capacity is tight. For shared parking, the EV-AC03201T dual-connector station serves two vehicles from one unit. EVDANCE chargers carry a 3-year standard product warranty; your workmanship warranty is separate, and the package should say so. Supply terms for installers run through the distributor program.
Put the Package in Writing Before the Visit
A package only exists if it is written down. The offer document should carry the five parts above, the assumptions the price rests on, and the aftercare route — the discipline customers are taught to look for when choosing an installation company. Permit and inspection handling belongs on that page too: who files and who pays varies by area, so confirm the arrangement where you work and state which side of it your package covers.
Frequently Asked Questions
Should a package price be fixed or an estimate?
Fixed, for the scope the survey confirmed. Where the survey cannot settle something — what is inside a wall, for example — name it as an assumption and agree in writing how a change would be priced.
Who handles permits and inspection inside a package?
Whoever the package says. Requirements and fees differ by locality, so check current rules with your local authority, then write the arrangement — included, or left to the customer — into the offer.
What if a customer wants a charger I do not supply?
That is install-only work; package it separately, with the boundary stated: your warranty covers your installation work, and the product warranty stays with whoever sold the unit. Mixing the two in one unwritten offer is how aftercare disputes start.
Related Reading
- What Is a Standard EV Charger Installation?
- Smart vs Non-Smart EV Chargers: What Installers Actually Want
- How to Find EV Charger Distributors and Installers to Sell To
- How Long Does EV Charger Installation Take?
