EVDANCE Warranty & Repairs Service Hub
At EVDANCE, we are committed to delivering ultra-reliable EV charging equipment and uncompromising post-purchase protection. Every AC wallbox, DC commercial fast charger, and adapter is backed by our direct manufacturer warranty, ensuring zero-downtime performance and end-to-end technical peace of mind.
Residential EVSE
Covers home wallboxes, portable chargers, and cables against electrical & mechanical manufacturing defects.
- 100% Free replacement parts
- Remote diagnostic support
- Return shipping coverage
Commercial & DC Stations
Engineered for high-duty commercial fleets, public charging stations, and CPO revenue operators.
- 24/7 Priority SLA response
- Express module dispatch
- On-site technician coordination
Adapters & Accessories
Covers NACS to CCS adapters, J1772 connectors, mounting pedestals, and extension cords.
- One-to-one fast replacement
- Wear & connection inspection
- Global customs clearance aid
Simple 4-Step Repair & Claim Workflow
We ensure minimal charging downtime through standardized troubleshooting and rapid dispatch.
Contact technical support with product model, Serial Number (SN), and fault details.
Our technical engineers analyze error codes and attempt wireless OTA software resolution.
If hardware failure occurs, replacement components or whole new units are dispatched via air.
Unit is reconnected, tested, and full warranty coverage continues seamlessly.
Warranty & Technical Assistance Hotline
For urgent charging station offline issues, warranty part claims, or commercial fleet technical diagnostics, contact our engineering team directly.
Instant technical consultations, photo & error code diagnostics, and real-time troubleshooting.
Submit formal claim dossiers, firmware request sheets, and bulk warranty documentation.
Building A1, Xinhaosheng Dayang Science and Technology Park, No. 11 Furui Road, Shenzhen, China.