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Search for EV chargers, cables, order status, return policies, or reach out to technical support.
Charging & Tech
Compatibility, kW ratings, phase selection & IP safety.
Orders & Delivery
Real-time tracking, dispatch times & global shipping.
Returns & Warranty
30-day money-back guarantee & 1-year product warranty.
Direct Contact
Official WhatsApp, email support & factory address.
EV Charging & Compatibility
Single-phase cables charge up to 7.4kW (32A, 230V), which is standard for most residential setups. Three-phase cables support up to 11kW (16A) or 22kW (32A, 400V) and deliver up to 3x faster charging speeds if your home grid and EV on-board charger support 3-phase power.
Yes, 100% safely. EVDANCE Type 2 cables are backward compatible. When you connect a 22kW cable to a 7kW or 11kW wallbox, the vehicle and the charging station will automatically negotiate and charge at the maximum rate permitted by the charger.
All EVDANCE smart cables and portable EV chargers are engineered with IP55 or IP66 weather resistance, high flame-retardant TPU materials (UL94 V-0), and extreme temperature tolerance (-30°C to +50°C), making them fully safe for heavy rain, snow, and dust.
Orders & Global Shipping
Orders are dispatched within 24 to 48 hours on business days from our nearest regional warehouse (Europe, North America, or Asia Pacific). You will receive an automated dispatch notification with real-time tracking details.
Click on the tracking number provided in your shipping confirmation email, or reach out to our customer care team with your Order ID for immediate status updates.
Returns, Refunds & 1-Year Warranty
We provide a 30-Day Hassle-Free Return Guarantee. If your product has any performance issue or defect upon arrival, we provide full free return shipping and a 100% refund or fast replacement.
Every authentic EVDANCE charger and charging cable is protected by a 1-year manufacturer warranty covering internal circuitry faults, power delivery failure, and component defects during normal usage.
Still have questions?
Our technical specialists are online Mon–Fri, 9:00 AM – 9:00 PM (GMT+8) to assist you with compatibility checks and technical questions.
Bldg A1, Xinhaosheng Dayang Science & Tech Park, Fuhai St, Bao'an, Shenzhen, China