EV Charger FAQ: Frequently Asked Questions
This EV charger FAQ covers clear, technical, and logistics answers about EVDANCE charging solutions.
Can't find what you need in this EV charger FAQ? Our help center covers order status, return policies, and technical support in more depth, and our warranty & repairs page walks through coverage terms for every EVDANCE charger. For general safety and standards background, the U.S. Department of Energy also publishes independent guidance on home and public EV charging.
Most questions below fall into four areas: hardware compatibility, installation, shipping and lead times, and warranty coverage. If your question isn't answered here, our support team typically replies within one business day.
How do I choose between a 7kW, 11kW, and 22kW EV cable?
It depends on your vehicle's maximum AC on-board charger (OBC) rate and your electrical supply.
Single-phase 7.4kW (32A) is ideal for standard home wallboxes. If your EV supports 3-phase charging (such as Tesla, BMW, or Audi), an 11kW (16A) or 22kW (32A) cable delivers significantly faster charging times. 22kW cables are fully backward compatible with lower wattage chargers.
What are your typical shipping times and delivery locations?
Orders are fulfilled from our regional fulfillment centers within 24–48 hours.
Domestic shipments in Europe and North America typically arrive within 2–5 business days. International dispatches are tracked in real-time with continuous transit updates sent straight to your email.
Can I charge my car outside during heavy rain or freezing conditions?
Yes, all EVDANCE chargers and cables feature IP55/IP66 weatherproof ratings.
Constructed from flame-retardant TPU materials, our cables operate flawlessly in extreme conditions ranging from -30°C to +50°C and resist dust, pressure, and torrential rains safely.
How does the 30-Day Hassle-Free Return policy work?
We offer a 30-day money-back guarantee on all authentic EVDANCE products.
If you encounter hardware defects or transit damages, contact our support team. We provide a prepaid shipping return label and execute a 100% refund or fast replacement upon product receipt.
Are EVDANCE Type 2 cables compatible with all European EVs?
Yes, our Type 2 connectors adhere strictly to the IEC 62196 standard.
They work seamlessly across all Type 2 (Mennekes) vehicles including Tesla Model 3/Y/S/X, VW ID series, Renault Zoe, Hyundai Ioniq, MG, BYD, and standard European public charging pillars.
What is covered under the 1-Year Manufacturer Warranty?
Full coverage against internal circuitry, wiring, and manufacturing defects.
If the device ceases to deliver current or suffers from unexpected component failure during regular operation, EVDANCE provides free replacement parts or whole-unit swap services.
Couldn't find what you're looking for?
Our direct engineering support desk is standing by to help with compatibility and technical inquiries.
Do you answer wholesale and OEM questions in this EV charger FAQ?
Yes. Distributors and installers often ask about minimum order quantities, private-label branding, and lead times — these are business questions rather than product questions, so our partnership team handles them directly instead of the general support desk. If you are evaluating EVDANCE as an OEM/ODM supplier, mention your target volume and region when you reach out so we can quote accurate pricing and certification timelines.
How current is this EV charger FAQ?
We update this page as products, certifications, and policies change, but individual chargers may carry different certifications depending on the destination market, so always confirm IP66, OCPP, or UL/CE details for your specific model against its product page before ordering.