Two different parties, covering two different halves of the job. The manufacturer warrants the charger itself — EVDANCE’s standard product warranty is 3 years — while the electrician who installed it warrants their workmanship: the circuit, the connections and the mounting. A fault inside the unit goes to the maker; a fault in the wiring goes back to the installer. Neither covers the other’s half, and the workmanship half has no standard terms, so get both in writing before work starts.
Key Takeaways
- The manufacturer warrants the charger; the installer warrants the wiring work. They are separate covers.
- Unit symptoms go to the maker; circuit symptoms go to the installer — and wiring checks are electrician work.
- There is no standard workmanship warranty period, so get the installer’s terms in writing before the job.
- An itemised invoice plus the permit record is the evidence that routes a future fault correctly.
Two Warranties on One Job
| Product warranty | Workmanship warranty | |
|---|---|---|
| Provided by | The charger manufacturer | The electrician or installation company |
| Covers | The unit itself: defects in the charger, its electronics and enclosure | The installation work: circuit sizing, terminations, breaker choice, mounting |
| Terms set by | The manufacturer’s warranty document | The installer’s own written terms, within local consumer rules |
| Evidence you hold | Product invoice, serial number, warranty terms | Itemised invoice, permit and inspection record where required |
The split follows the physical job. Our guide to what a standard EV charger installation includes shows where the product ends and the wiring work begins — which is exactly where one warranty hands over to the other.
Which Symptoms Point Where
The first question with any fault is which half of the job it lives in. As a starting point, not a diagnosis:
- Likely the unit: a dead screen or app connection, a charger that will not start a session with any car, error codes shown on the device itself.
- Likely the circuit: the breaker tripping from the first day, a warm outlet or plug, charging that drops out when other large loads run.
- Either: intermittent sessions or a charger that stopped after working well — these need a proper check, and anything on the wiring side belongs to a licensed electrician, not a DIY investigation.
Choosing an installer who states their workmanship terms up front is part of choosing well; our guide to how to choose an EV charger installation company covers what to ask before you sign.
What to Agree and Keep Before the Installer Leaves
- The workmanship terms, in writing. Ask how long the installer warrants the work and what it covers. There is no industry-standard period, so the answer only counts if it is on the quote or invoice.
- An itemised invoice. It should show the circuit work separately from the charger itself — that split is what routes a future fault to the right warranty.
- The permit and inspection record, where your area requires one. It is evidence the circuit was checked by someone other than the installer; our timeline of how long EV charger installation takes shows where that step sits.
- The product paperwork. Keep the charger’s invoice and serial number with the manufacturer’s warranty terms, and register the product if the maker asks you to.
The EVDANCE Half of the Job
The EV-ACT5006T 48A Level 2 wall charger (up to 48 A, hard-wired or NEMA 14-50P, NACS, 25 ft cable, IP65/IP66, ETL/FCC/CE) is covered as a product by EVDANCE’s 3-year standard warranty. The correctly sized circuit feeding it — a 48 A charger is a continuous load, so it sits on a 60 A breaker under the National Electrical Code’s 125% rule — is the installer’s half, warranted under their terms. The full home range is on our residential EV charging page.
Frequently Asked Questions
Does the charger’s product warranty cover the wiring?
No. A product warranty covers the unit the manufacturer sold. The circuit, breaker and connections are the installer’s work, covered — if at all — by their workmanship warranty and local consumer rules.
My installer has stopped trading. Am I unprotected?
The product warranty still stands with the manufacturer, using your invoice and serial number as evidence. For the wiring side, your options depend on local consumer rules; a licensed electrician can inspect the circuit and certify its condition, which is often the practical first step.
Does a self-installed charger keep its product warranty?
The product warranty is the manufacturer’s document, so its conditions are theirs to set — read them before relying on cover. What self-installation never gives you is a workmanship warranty on the wiring, and the work still has to meet code, as our guide to whether you can install a Level 2 charger yourself explains.
Related Reading
- What Is a Standard EV Charger Installation?
- How to Choose the Best EV Charger Installation Company
- How Long Does EV Charger Installation Take?
- Can I Install a Level 2 Charger Myself?
