At handover, the customer should receive a pack, not a single sheet: the commissioning record summary, copies of the installation certificate and the test record, the unit’s own documents, the settings it was left with, and the warranty and support route in writing. The installer keeps a matching copy. An invoice alone proves a job was paid for; the pack proves what was installed, tested and left behind.
Key Takeaways
- Hand over a pack: commissioning summary, certificate and test copies, unit documents, settings record, warranty route, photos.
- Customer copy is a property file; installer copy is the job file — same contents, agreed at handover.
- The conversation matters: isolation point, a first charge together, accounts in the customer’s name, who to call first.
- State who registered the warranty — never leave it assumed.
Inside the Pack
| Item | What the customer receives | Why it is in the pack |
|---|---|---|
| Commissioning summary | The one-page outcome: unit commissioned, first charge completed, any items outstanding | The page the customer actually reads; the detail sits behind it |
| Certificate and test copies | Copies of the installation certificate and the test record for this unit and circuit | The property’s evidence file — the originals question is settled at handover, per the job’s practice |
| Unit documents | The manual and datasheet for the exact model fitted, not the range brochure | Settings, care and fault guidance for this serial number’s model |
| Settings record | The current setting left, the access method in use, and how many access credentials were issued | Nobody should have to reverse-engineer how their own charger is configured |
| Warranty route | The warranty terms, who registers the unit, and the first number to call — installer for the installation, manufacturer for the unit | Claims move faster when the route is written before anything fails; our warranty and after-sales checklist shows what good terms look like |
| Photos of the finished job | The nameplate, the labelled breaker and the installed unit | A dated visual baseline for later faults, changes and insurance questions |
Two Copies, Two Different Jobs
The customer’s copy is a property file. It travels with the building: a future buyer, an insurer after an incident, or the next electrician all start from it, which is why the pack belongs with the site’s electrical documents rather than in a kitchen drawer. The installer’s copy is the job file — the evidence behind the signature — retained under whatever retention practice the jurisdiction and the company apply. Same contents, different shelves, and the time to agree both is the handover itself. For commercial sites the pack also feeds the maintenance rhythm in our commercial maintenance checklist: settings and serials recorded once, used at every visit.
The Handover Conversation
Paper alone is half the handover. Walk the customer through four things before you leave:
- Isolation. Show them the breaker that feeds the charger and how it is labelled. They may never touch it — they should still know where it is.
- A first charge, together. Start and stop a session with their car, using their access method, not your test card.
- Accounts in their name. Any app or platform account belongs to the customer, set up with their details, not the installer’s.
- Who to call first. Say it plainly and leave it in writing: installation questions to you, unit faults under the manufacturer’s warranty route.
On a networked unit such as the EV-AC03201T dual-connector station — up to 43 kW shared, OCPP 1.6J, RFID — the pack also records the platform state at handover and the card set issued; on a wallbox such as the EV-ACT3204E it records the RFID and app state. EVDANCE units carry a 3-year standard warranty, and installers assembling pack templates for repeat work can start through commercial charging or contact us.
Frequently Asked Questions
My installer left only an invoice. What should I ask for?
The pack above, while the job is fresh: commissioning summary, certificate and test copies, the settings record and the warranty route. Producing it costs the installer little on the day and a great deal a year later — ask before the job file is closed.
Paper or digital — which copy counts?
Either, if both sides hold the same complete pack and it stays retrievable. Many installers hand over paper on the day and email the identical set; what matters is completeness and that the customer can find it years later.
Who registers the warranty?
It varies by manufacturer and seller. The pack should state who did it — or that it still needs doing, and by whom — so the unit is never assumed registered when it is not.
Related Reading
- Commercial EV Charger Maintenance Checklist
- EV Charger Warranty and After-Sales Terms: A Distributor’s Checklist
- What Is the Best Commercial EV Charging Station? How to Choose
- How Do Commercial EV Charging Stations Work?
