An EV charger distribution business in Turkey is built hub-and-spoke: one coastal hub where inbound stock lands, holding boxed units, spare parts and the service desk — and contracted installer partners inland, who hold installation and first-line service in their regions. You do not open branches; you sign coverage. And your spares sit where your own installed-base records say failures happen, not where a map suggests they might.
Key Takeaways
- One coastal hub holds stock, spares and the service desk; contracted partners hold regional installation and first-line service.
- Coverage grows by signed agreements with written territory, process, spares and training terms — not by branches.
- Spares placement follows your own installed-base failure records, reviewed on a rhythm.
- A second stock point is earned by dispatch evidence, not opened on ambition.
One Hub, Deliberately Narrow in Scope
The hub does four jobs: receive and check inbound shipments, hold boxed stock and fast-moving spares, run the warranty and RMA desk, and train the partner network. It sits on the coast because that is where your containers arrive and where a replacement unit can reach any region the same week. Everything customer-facing outside the hub’s region — surveys, installation, commissioning, first-line diagnosis — belongs to contracted partners. Keeping the split explicit is what makes the model cheap to run and easy to audit.
| Element | The hub holds it | Contracted partners hold it |
|---|---|---|
| Boxed stock | The full range, received and recorded by serial number | Demo units and the models their region installs most |
| Spare parts | The full spares catalogue and slow-moving boards | An agreed fast-mover kit, restocked from the hub |
| Installation | Commissioning support and documentation | Site survey, installation and sign-off in their region |
| Fault handling | Warranty decisions, RMA intake, failure records | First-line diagnosis and swap-out on site |
| Training | Product and process training for partner technicians | Keeping their own technicians current |
Grow Inland on Contracts, Not Branches
Coverage expands region by region, signed ahead of the orders it will serve but only where your own evidence points: enquiries received, projects quoted, a fleet customer expanding. Each partner agreement writes down the same four things — the territory, the service process a fault follows, the spares kit the partner keeps, and the training standard their technicians hold. That uniformity is the product your customers experience: a charger installed inland follows the same process as one installed beside the hub. Our guide to finding distributors and installers to sell to covers the recruiting side, and our breakdown of building a profitable distributor product line covers the range those partners will sell.
Let the Installed Base Place Your Spares
The most common distribution mistake is stocking spares by intuition. The hub’s failure records — model, fault, region, serial range — are the evidence: they show which boards and cables your installed base actually consumes, and how that differs between a coastal city and an inland industrial site. Partners’ kits are then set from data and reviewed on a rhythm, and warranty terms are agreed with the supplier before the first claim, not during it; our distributor checklist for warranty and after-sales terms and our guide to spare parts and the RMA process work through both.
Building the Turkey Operation With EVDANCE
EVDANCE is a Shenzhen manufacturer founded in 2011, exports to more than 30 countries, offers private label from 100 units and provides a 3-year standard warranty — the warranty term your hub’s service desk is built around. Importers building the model above start through the reseller and distributor program: bring the regions you plan to cover and the installer partners you already have, and the product line can be staged against them from the full range. Questions on territory staging and spares supply go to contact us.
Frequently Asked Questions
Do I need a branch in each region I sell into?
No — that is the point of the model. Contracted partners hold the regional work under written territory, process and training terms. You open a second stock point only when your own dispatch and failure records show the hub can no longer serve a region inside the promise you sell.
How much spare-parts stock should the hub hold?
There is no responsible universal figure. Set the kit from your installed base and your claims history — which models are out there, in what numbers, failing how — and review it as the base grows. A new operation starts lean and lets the records argue for depth.
Who trains the partner installers?
You do, as the distributor, using the manufacturer’s documentation and training materials — request them as part of the supply agreement, and make the training standard a written term in every partner contract.
Related Reading
- How Distributors Can Build a Profitable EV Charger Product Line
- EV Charger Spare Parts and RMA Process for Distributors
- EV Charger Warranty and After-Sales Terms: A Distributor’s Checklist
- How to Find EV Charger Distributors and Installers to Sell To
