If your charging provider announces it is closing, the chargers in the ground are rarely the emergency — your records are. A closure is normally announced with a notice period, and that window, not the final day, decides the outcome: session history, driver lists and billing records live in the provider’s system, and the notice period is when you can still get them out. Work through the three lists below while your account is still live.
Key Takeaways
- A provider closure is decided in the notice period: export session history, driver lists and billing records while the account is live.
- Read four contract fields — termination assistance, data return, prepaid amounts and balances, and your re-pointing rights.
- Line up the successor before the cutoff: stated OCPP versions inventoried, pairings confirmed in writing, re-pointing scheduled.
- Hardware that states an open protocol is what makes the rescue possible; the warranty on the hardware stands apart from any platform.
First: Get Your Records Out
Export while access is normal, in open formats, and open every file to check it reads — an export you cannot open is not a backup. The set to secure:
- Session and energy history — per charger and per site: the record your utilisation, grant reporting and future pricing are built from.
- Driver and member list — the registered users, contact details and credential identifiers (RFID token numbers), so memberships can be re-issued, not rebuilt from memory.
- Tariff and pricing history — what was charged, per group and per period, for your accounts and for any driver dispute that outlives the provider.
- Payout and billing reconciliation — sessions billed, amounts settled, amounts outstanding at the announcement date.
- Fault and maintenance logs — the service history a successor or a warranty claim will ask for; our commercial charger maintenance checklist shows the record a site should hold in its own name.
Read the Contract Fields That Matter Now
These are fields to find in your own signed contract — a reading guide, not a template and not legal advice. Where a field is silent, plan around the silence.
| Contract field | What you are looking for |
|---|---|
| Termination assistance | Any duty to help you move — exports, introductions, a transition window — or whether you are on your own |
| Data return | The format your records come back in, the deadline for asking, and the date your access ends |
| Prepaid amounts and driver balances | Who settles fees you paid ahead, and what happens to credit drivers hold — refund, transfer, or neither |
| Chargers and re-pointing | Your right to point your own chargers at another platform, and any lock or credential the provider claims it will not release |
Line Up the Successor Before the Service Ends
- Inventory the stated protocol version per model. The successor’s first question is what each charger states — have the list before you ask.
- Get pairing confirmations in writing. Per model, not per brand: the incoming platform confirms it runs the stated version and has tested the pairing.
- Schedule the re-pointing before the cutoff, so no charger sits orphaned between platforms.
- Tell drivers what changes for them. A new account or app and a fresh payment setup, announced before switch day — not discovered at the charger.
Hardware Chosen for This Day
The reason the sequence above is possible at all is the listing on the hardware. EVDANCE’s EV-AC03201T dual-connector AC station and EV-RHDC30K-L compact DC charger state OCPP 1.6J — the claim a successor platform tests its pairing against. EVDANCE is a hardware manufacturer, founded in 2011 and exporting to more than 30 countries; its 3-year standard warranty covers the hardware and stands independent of any platform’s fate. It operates no platform of its own, so there is no EVDANCE service to close behind your chargers.
Frequently Asked Questions
Will my chargers stop working on the day the provider closes?
A networked charger needs a backend to authorise and bill sessions, so once the service ends, most units will not start new sessions — exact behaviour depends on the operator’s local configuration. Be re-pointed before the date.
Can I recover my data after the closure?
That depends on the data-return field of your contract and on how the company winds down — neither is in your control once access ends. Export during the notice period, while the answer does not depend on anyone’s goodwill.
Do I need new chargers?
Usually not, where the chargers state an open protocol such as OCPP: the successor platform’s written pairing confirmation decides, per model. Units with no stated protocol are the exception to plan around.
Related Reading
- OCPP Explained: What Charge Point Operators Need From EV Charger Hardware
- How Do Commercial EV Charging Stations Work?
- Commercial EV Charger Maintenance Checklist
- Is an EV Charging Station Business Profitable?
