Exclusions are whatever the exact policy document says; there is no universal list, and they differ by maker and by model. A buyer can still read reliably: the six sections where exclusions live, confirming each one’s presence and wording in the document for the exact unit. The sections below are reading prompts, not promises — each exclusion’s force is decided by that charger’s own text.
Key Takeaways
- There is no universal exclusion list: read the six sections — installation, misuse, environment, modification, wear, consequential loss — in the exact policy.
- Every exclusion’s presence and wording is confirmed in the document for the exact model, before purchase.
- A stated IP rating informs the environmental section; it does not replace reading it.
- EVDANCE’s term is 3 years; its exclusion text lives in the document supplied with the unit — request it with the quote.
The Six Sections Where Exclusions Live
| Policy section | What it governs, as a reading prompt | The buyer’s pre-purchase question |
|---|---|---|
| Installation | Work not done to code or to the manual; cover conditional on who installed the unit | Is professional installation a condition of cover, and what evidence — invoice, certificate, serial — proves it years later? |
| Misuse and damage | Use outside the stated rating; impact; crushed or cut cables; faults arriving from the vehicle side | Where does this document draw the line between a defect it answers for and damage it does not? |
| Environmental events | Flooding, lightning and surge, water beyond the unit’s stated IP rating | Which events are named here — and what does the stated IP rating settle, and not settle, about them? |
| Unauthorised modification or repair | Opened units, non-approved accessories or parts, repairs by hands the maker does not recognise | Whose hands keep the warranty alive — who counts as qualified to service this unit? |
| Wear items | Cable, connector and other handled parts consumed by ordinary use over time | Are wear items outside cover, time-limited, or covered — in this document’s own words? |
| Consequential loss | Lost charging revenue, downtime and other knock-on costs | Does this policy answer for anything beyond the charger — and if not, how do we cover downtime ourselves? |
The same document, read from the seller’s side, is a drafting exercise; the buyer’s discipline here is the mirror image — find each section, read its exact words, file the document with the purchase records. The upstream checklist in the published warranty and after-sales checklist covers terms a distributor agrees before stocking a model.
Reading Prompts Are Not the Policy
- “Usually” is not a term. A neighbour’s policy or a review summary cannot tell you what your unit’s document excludes. Only the text supplied for the exact model does.
- Stated ratings help you read the environmental section. EVDANCE states IP66 on the EV-ACT3204PE wallbox (22 kW three-phase, Type 2, RFID and app) and IP54 on its stations. The rating describes ingress protection; flood or surge exclusion is still a sentence to find in the document.
- The defect–damage–wear boundary decides most claims. A defect is the unit failing at what it was sold to do; damage arrives from outside; wear is use consuming handled parts. Where a real failure falls is judged under the document, on evidence — so keep the evidence (receipt, install record, photos) from day one.
- Silence is a finding too. If a section you expected is absent — nothing on wear, nothing on labour — that gap is a question to close in writing before the order, not a comfort to assume.
EVDANCE’s Position, Stated Plainly
EVDANCE’s stated warranty term is 3 years, range-wide. Its published facts do not summarise the exclusions — the exclusion text for any unit is in the warranty document supplied with that unit, and no summary is a substitute. Before a bulk or site order, request the exact model’s document with the quote and read the six sections above against your site’s real risks. Model documents and order questions go through commercial charging or contact us.
Frequently Asked Questions
Are installation faults excluded from EV charger warranties?
Installation is a section to check, not a rule to assume. Many policies make cover conditional on correct, evidenced installation — whether yours does, and what evidence it names, is in the exact document. Keep the installer invoice and serial record either way.
Is a worn charging cable covered?
Wear is the classic boundary case, and documents answer it differently — excluded, time-limited, or covered. Read how the policy for the exact model classes the cable and connector before purchase; never import another model’s answer.
Does a warranty cover lost revenue while a public charger is down?
That is the consequential-loss section, and it is separate from cover for the unit itself. Find the sentence in the document; if the policy answers only for the charger, cover downtime operationally — spares and a service route — instead.
Related Reading
- EV Charger Warranty and After-Sales Terms: A Distributor’s Checklist
- Which EV Charger Has the Best Warranty?
- How Long Do Home EV Chargers Last?
