An out-of-warranty repair price is built, not listed. It assembles four elements — a diagnosis charge, parts at the maker’s current quote, labour at the repairer’s own rate, and freight — and it is only priced honestly after the diagnosis, because the fault found decides three of the four. Any figure quoted before the unit is opened is an estimate wearing a price tag.
Key Takeaways
- Prove the boundary first: in or out of warranty turns on the unit’s serial number and its warranty document, not on a guess at its age.
- The price is a build — diagnosis, parts at current quote, labour at the repairer’s rate, freight — and only the diagnosis makes three of the four real.
- Repair versus replace is decided from the unit’s own record: fault history, condition, and written confirmation its parts are still supplied.
- EVDANCE publishes no parts prices or repair tariff — every out-of-warranty part is a per-case written quote.
First, Prove It Is Out of Warranty
The boundary turns on the exact unit’s documents, not on a guess at its age. Check the serial number against the sale record, the start-date rule in the warranty document — shipment, sale or installation date, as that document states — and any agreed extension. EVDANCE’s standard warranty runs 3 years on its written terms; a unit near the line deserves the check in writing, because a defect inside the term is the maker’s cost, not a repair bill. The boundary discipline in the warranty and after-sales checklist applies in full. Only a unit confirmed outside its term enters the build below.
The Price Build
| Element | Priced from | The record that justifies it |
|---|---|---|
| Diagnosis | A fixed bench fee, a fee credited against the repair, or time-based — the repairer’s published form | The diagnosis report: the fault found, stated before repair is authorised |
| Parts | The maker’s current quote for the parts the diagnosis names — not a catalogue memory | The quote, tied to the unit’s model and serial number, with its validity window |
| Labour | The repairer’s own rate for the work the repair involves, by qualified hands | The job record: what was opened, fitted and tested, and by whom |
| Freight | The legs the chosen route needs — to the bench and back, or a field visit instead | The movement logged against the case, as with any return |
| The repair decision | The build total set against a replacement unit’s current price and the old unit’s remaining record | The unit’s own history file: age, prior faults, condition findings |
Repair or Replace: Decided From the Record
The comparison is not repair price versus new price alone. A unit with a clean history and one failed wear item is a repair; a unit on its third fault, with parts the maker no longer quotes, is a replacement wearing a repair quote. Decide from the unit’s file — fault history, condition on inspection, and written confirmation that its parts are still supplied. Where parts are no longer quoted, the honest offer is replacement, stated early — not a repair stalling for components. In-service upkeep before the fault — the visits and wear lines of the commercial maintenance checklist — is the other seat of the same record; this article starts where the term ends.
Parts and Work on EVDANCE Hardware
EVDANCE publishes no parts catalogue, parts price list or repair tariff. Parts for an out-of-warranty unit — a wallbox such as the EV-ACT5006T (up to 48 A, NACS, IP65/IP66, ETL/FCC/CE) or any other model — are quoted per case, against the model and serial number, through contact us or the resellers and distributors programme. Which items are field-replaceable, and whose hands keep a repair within the product’s certification, are likewise confirmed per model in writing. Repairs belong to qualified electricians working to the maker’s documentation — never improvised internal work, in or out of warranty.
Frequently Asked Questions
How much does an out-of-warranty charger repair cost?
There is no figure to quote before diagnosis — the build above is the answer. A repairer who prices without the report is guessing; a reseller who passes that guess on as a price owns the difference.
Should the customer pay for diagnosis if they decline the repair?
That is the diagnosis form’s job to state in advance: fixed fee, credited-on-repair, or time-based. Any of the three works; disputes come from a form nobody stated. Publish yours with the quote process, not after it.
Is an old charger worth repairing at all?
Sometimes — the unit’s record decides, not its age alone. A well-kept unit with an available part and one fault is usually a repair; repeat faults, unquoted parts or a build approaching replacement cost point the other way. Show the customer the file either way.
Related Reading
- Commercial EV Charger Maintenance Checklist
- EV Charger Warranty and After-Sales Terms: A Distributor’s Checklist
- EV Charger Spare Parts and RMA Process for Distributors
- How Long Do EV Charging Cables Last, and Can They Be Repaired?
