Every EVDANCE charger carries the same stated term: a 3-year standard warranty. What that term settles is narrow — it sets the period in which a defect can be raised with the maker. Everything buyers usually mean by “covers” — which parts, whose labour, who pays shipping, what misuse excludes — is decided by the warranty document supplied with the unit, not by the year count.
Key Takeaways
- The stated term is one number across the range: a 3-year standard warranty.
- The term sets the window for raising a defect; parts, labour, shipping and exclusions live in the warranty document.
- Damage and wear are not defects — where a case falls is a document decision, made on evidence.
- Keep the receipt, delivery photos, spec record and the document itself from day one.
One Term Across the Range
The 3-year figure is a company-level fact: EVDANCE is a Shenzhen manufacturer founded in 2011, exporting to 30+ countries, with a 3-year standard warranty. What is not shared is the document — each unit ships with its own warranty text, and the same term does not mean identical terms. Read the document in your box, not a summary — including this one.
| Range group | Stated term | Where the detail lives |
|---|---|---|
| Home portables — EV-ACS3210T, EV-ACS4005T, EV-AC04001U, EV-ACS3210E | 3-year standard warranty | The warranty document supplied with the unit |
| Wallboxes — EV-ACT5006T, EV-ACT3204PE | 3-year standard warranty | The warranty document supplied with the unit |
| Three-phase portables — ACS1605PE, EV-ACS3205PE | 3-year standard warranty | The warranty document supplied with the unit |
| Stations and DC — EV-AC03201T, EV-RHDC30K-L | 3-year standard warranty | The warranty document, plus any service terms agreed for the site |
| Adapters — JT02, JT08, JT09 | 3-year standard warranty | The warranty document supplied with the unit |
What the Three Years Decide — and What They Don’t
The term itself decides two things: a defect claim can be raised inside three years, and the window your evidence has to date. Everything else is document territory. The lines below are contents to find in your document — listed as a reading guide, deliberately not summarised as EVDANCE policy, because no published EVDANCE source states them:
- Covered parts. Which components the document names.
- The remedy. Repair, replacement or another route, and in what order.
- Labour and shipping. Who pays for each.
- The exclusions. Opened units, modified plugs, use outside the stated rating — whatever your document names.
- The claim route. The seller or the maker, and what each asks for first.
How warranty terms compare in general is worked through in our guide to which EV charger has the best warranty. Sellers work from their own warranty and after-sales checklist.
Defect, Damage, Wear: The Boundary Every Claim Turns On
Three words decide most claims, at concept level. A defect is the unit failing to do what it was sold to do in normal use — that is what a warranty exists for. Damage arrives from outside: a drop, a crushed cable, water beyond the stated rating — a site accident is not a warranty event. Wear is the handled parts being consumed by use over time — the pattern our overview of how long home EV chargers last describes. Where a real case falls is decided under the document, on the evidence.
Before You Need It: The Buyer’s File
A claim years later runs on day-one records: keep the receipt (it dates the term), delivery photos, the listing and specification record you bought against, and the warranty document itself. No extension or service plan is stated in EVDANCE’s published facts — a seller’s offer is that seller’s document; read and file it the same way.
The Term, Model by Model
The term applies across the range, from the EV-ACS3210T portable and the EV-ACT5006T wallbox to the EV-AC03201T station and the EV-RHDC30K-L DC charger. Before a bulk or site order, ask for the exact model’s document through the contact page and read it with the quote — the year count alone is not the terms.
Frequently Asked Questions
Does the 3-year warranty cover the cable and connector?
Whether a specific cable or connector failure is a defect or wear is decided under your warranty document, on the evidence. Keep the delivery photos and purchase record so the question is answered from records, not memory.
Who do I claim through, the seller or EVDANCE?
The document names the route. A claim starts with your seller, or with EVDANCE through the contact page — and the first thing either asks for is the purchase record.
Can I extend the warranty beyond three years?
No extension is stated in EVDANCE’s published facts. A seller’s longer term or service plan is their own offer with its own document — get it in writing and file it.
Related Reading
- Which EV Charger Has the Best Warranty?
- EV Charger Warranty and After-Sales Terms: A Distributor’s Checklist
- How Long Do Home EV Chargers Last?
