For a distributor, the warranty is not just a line on a datasheet. It decides who pays when a charger fails, how fast customers get a replacement and how much stock you need to hold. Agreeing clear after-sales terms before the first order avoids disputes later.
Key Terms to Agree
| Term | Questions to ask |
|---|---|
| Warranty length | How many years? Does it start at shipment or at sale to the end user? |
| Coverage | Which parts are covered? What is excluded, such as installation errors or physical damage? |
| Replacement method | Repair, replace or credit? Who pays freight both ways? |
| Spare parts | Which spares are available, and for how many years? |
| Failure rate allowance | Is there a spare-unit allowance with each order? |
| Firmware | How are firmware updates delivered and supported? |
Set Up a Clear RMA Process
Agree how to report faults: photos, serial numbers, fault codes and a description. A simple return merchandise authorisation (RMA) form speeds up decisions. Ask whether faulty units must be returned or can be scrapped locally with evidence.
Technical Training
Distributors handle the first line of support. Ask for installation guides, fault-code lists and training for your technical staff. Remote support from the manufacturer’s engineers can resolve many issues without a return.
Local Rules
Consumer law in many countries sets minimum warranty rights that sellers must honour, regardless of the manufacturer’s terms. Make sure your agreement with the supplier covers these obligations.
EVDANCE After-Sales Support
EVDANCE chargers come with a 3-year standard warranty, and some models can be extended. Partners have a dedicated account engineer. Read more on our warranty and repairs, resellers and distributors and become a partner pages.
Related Reading
- OEM and Private-Label EV Chargers: A Complete Guide for Brands
- How to Read an EV Charger Datasheet: A Buyer’s Guide
- Private-Label EV Chargers: Packaging, Labeling and Manuals
- EV Charging News: Tesla Deploys “Accordion” Prefabricated Supercharger Site in Germany
Key Takeaways
- Agree warranty start date, coverage and freight costs up front.
- A clear RMA process speeds up claims.
- Ask for training, fault-code lists and remote support.
- Local consumer law may set minimum warranty rights.
Sources & Standards
- ISO 9001 — Quality management systems
- Incoterms 2020 — International Chamber of Commerce
