As an expert in the charging pile industry, EVDANCE has rich experience in the development and manufacturing of intelligent EV charging solutions. This is where we turn our engineering insights into knowledge and share them with the global EV community.
Read a warranty by its exclusions: six sections — installation, misuse, environment, modification, wear, consequential loss — checked in the exact policy document.
Advance replacement ships first and sets a return deadline; repair-first diagnoses, then fixes. Compare the two warranty models on downtime, logistics and the contract line.
An RMA process is a numbering discipline: no charger travels back without an authorisation number, and every number carries one record from report to settlement.
Before a charger is boxed for return, three layers of evidence — customer report, unit records, maker-documented checks — decide whether it travels at all.
A claim stalls when a firmware bug ships back as broken hardware. Triage by evidence: pattern across units, the records, the maker’s documented route.
Who pays shipping on a warranty return is whatever your agreement and warranty document say. The four policy forms, and the three legs each form must assign.
An out-of-warranty repair price is built from diagnosis, parts at the maker’s current quote, labour and freight — and the boundary check comes first.
Your returns file already describes your next order: coded by model, fault class, install environment and handling, it says what to deepen, question or drop.
Technician training exists only where the supply arrangement writes it down: scope per model, who delivers, who may open what, and what refreshes it.
A local repair centre pays when your returns log, freight quotes and the maker’s written authorisation line up. Without all three, faulty units still travel.
